Privacy Policy

1. Information We Collect

When you contact us through WhatsApp or use our services, we may collect the following types of personal information:

• Your name

• Phone number

• Email address (if provided)

• Chat/message content

• Location (if shared)

• Any other data you voluntarily provide

We may also collect:

• Device and usage information

• Technical data related to WhatsApp interactions

b. Non-Personal Information

• Browser type and version

• IP address

• Device information

• Pages visited and time spent on our website

• Cookies and tracking technologies (see Section 6)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and deliver your orders

• To respond to your inquiries or customer service requests

• To personalize your shopping experience

• To send updates, offers, and promotional emails (only if you’ve opted in)

• To improve our website, services, and user experience

• To comply with legal obligations and prevent fraud

3. How We Share Your Information

We do not sell or rent your personal information. We may share your data with trusted third parties only when necessary:

• Shipping providers for delivering your orders

• Payment gateways for secure transaction processing

• Marketing services (e.g., email campaigns), only if you’ve opted in

• Legal authorities, when required by law or to protect our rights

• Meta (WhatsApp): to facilitate WhatsApp Business communication

• Service Providers: CRM, analytics, or cloud hosting providers (under strict confidentiality)

• Law Enforcement or Regulators: where legally required

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All third parties are required to maintain the confidentiality and security of your information.

WhatsApp Business API & Meta Platforms

We use the WhatsApp Business API to communicate with users. WhatsApp (a Meta Platform) may process your data according to its own Privacy Policy.

By interacting with us on WhatsApp, you agree to the processing of your data through Meta’s infrastructure.

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for processing your personal data may include:

• Consent

• Contractual necessity

• Compliance with legal obligations

• Legitimate interest (e.g., customer support)

4. Data Security

We implement strong security measures to protect your personal data, including:

• SSL encryption

• Secure servers and firewalls

• Access controls and authentication

• Regular monitoring and security audits

While we take all reasonable steps, no method of transmission over the internet is 100% secure.

5. Your Rights

You have the right to:

• Access, update, or correct your personal information

• Request deletion of your data

• Withdraw consent for marketing communications

• Lodge a complaint with a data protection authority (if applicable)

To exercise any of these rights, contact us at care@zorin.in.

6. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Recognize returning users

• Track website performance and usage

• Customize your experience

You can modify your browser settings to manage cookies. Disabling cookies may affect some website functionality.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies separately.

8. Children’s Privacy

Zorin.in is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn we have inadvertently done so, we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Zorin – Goldie Jewels LLP
Email: care@zorin.in
Website: https://www.zorin.in