Effective Date: 1st April 2025
At Zorin, we want you to be completely satisfied with your purchase. That’s why we offer a 100% refund with no questions asked within 7 days of delivery.
1. Eligibility for Refund
You are eligible for a full refund if:
The return request is made within 7 days from the date of delivery.
The item is unused, undamaged, and in its original packaging (with tags, certificates, etc., if applicable).
You provide proof of purchase (order ID, invoice, or payment receipt).
📦 2. How to Request a Return
To initiate a return, simply contact us via:
From Website
- Using Mobile App
- Email: care@zorin.in
Our team will guide you through the return process.
🔁 3. Return Shipping
We offer free return shipping for eligible items.
We will coordinate the pickup or provide a return label as needed.
Please ensure the item is securely packaged to avoid damage during transit.
💳 4. Refund Process
Once we receive and inspect the returned item, the refund will be processed within 5–7 business days.
Refunds will be issued to the original method of payment (e.g., bank account, UPI, card).
❌ 5. Non-Returnable Items
In rare cases, certain custom-made, engraved, or personalized items may not be eligible for return. If this applies, it will be clearly mentioned at the time of purchase.
📌 6. Contact Us
For any questions related to returns or refunds, feel free to reach out: